IN-STORE PICKUP AND CURBSIDE DELIVERY FAQ

What days do you offer In-Store and Curbside Pickup?

These services are available every day we are open, except for Easter, Thanksgiving and Christmas. We have limited store hours on New Year’s Eve, New Year’s Day, Memorial Day, Labor Day, July 4thand Christmas Eve.

How does Curbside Pickup work?

Place your order online using the In-store Pickup option. You will receive an email notification from the store when your order is ready. Upon arriving at the store, simply call the store to alert them you are there and waiting, and an associate will bring the order to your car. 

What is the cutoff time for In-Store and Curbside Pickup?

All orders received at least two hours before store closing are eligible for same day In-Store and Curbside Pickup.

What if I place my order after the cutoff time?

All orders placed within two hours of the store closing time will be available the following business morning. Orders placed outside of our normal business hours will be available two hours after we open the following business day.

How long does it take to process my order?

Orders are generally filled within 2 hours of receipt. Upon completion, notification that your order is ready will be sent via email.

How much does In-Store Pickup cost?

Both our In-Store and Curbside Pickup services are FREE. Customers simply pay for their items, with no additional fees applied.

Is there a minimum purchase requirement?

No.

How do I order?

Visit www.PetlandChillicothe.com to place your In-Store and Curbside Pickup orders. For these services, simply utilize the In-Store Pickup option, and verify your preferred store location at checkout.

Do my online orders qualify for ClubPet and Frequent Buyer programs?

Yes. All orders placed through our website automatically earn ClubPet points. Eligible food, litter, hay and bedding purchases will also receive ClubPet Frequent Buyer benefits as long as your ClubPet member information has been supplied. At this time, ClubPet vouchers and Frequent Buyer Cards can only be redeemed in-store.

Who do I contact with questions about my order?

Please email us at chillicothe@petlandinc.com.

How do I return something purchased online?

All returns must be processed in our Petland Chillicothe store and are subject to the store’s return policies.